11INFO may collect information and data which can be used to directly or indirectly identify an individual who is a natural person ("Personal Data"), including information and data that you provide to us or is provided to us by any person authorised by you.
For example, when you register for a user account with the Site, you may be asked to complete a registration form which requires you to provide information such as your name, email address, telephone number & passport number. You may also provide to us additional contact information in your account profile, including but not limited to customer name, customer contact address, mobile number, [passenger passport number, passport expiry date, nationality, country of issue] and other information that we may describe to you at the point of collection.
When you contact our customer service officers or other 11INFO officers, we keep records of the communications between you and us.
We record and retain details of your activities, including any purchase or use of products and services (such as Transfers, Activities & Tours, Attraction Tickets, Packages and Insurance), for legal and/or business purposes. If you make purchase transactions online through the Site, you may be required to provide information related to your payment instrument (such as credit cards), including information about your payment instrument organization, the last few digits of your payment instrument number, the security code, and the expiration date of your payment instrument, directly to our payment service provider.
When you browse our website, you generally do so anonymously. Please note however that our website automatically collects statistical data such as IP addresses, browser software, operating system, pages viewed, etc.
If you provide any personal data to us, you consent (or shall have procured the relevant consent from third parties) to our collection, retention, use and disclosure of that personal data for the following purposes:
As the purposes for which we may collect, use, disclose or process your Personal Data depend on the circumstances at hand, such purpose(s) may not appear above. However, we will notify you and obtain your consent for such other purpose(s) at either the time of the collection of your Personal Data or at the time of the use, disclosure or processing should your Personal Data be already collected, unless processing of your Personal Data without your consent is permitted by law.
You agree that we may disclose and transfer (whether in Thailand or to a location outside of Thailand) your personal data to third party service providers engaged by us at our sole discretion to assist with providing you with our Services (including providing customer services to you, contacting you regarding promotions products and services, and conducting payment processing services) (the "Third Party Service Providers"). These Third-Party Service Providers may be located in Thailand or outside of Thailand and are under a duty of confidentiality to us and are only permitted to use your personal data in connection with the purposes specified above, and not for their own purposes.
Any personal data supplied by you will be retained by us for legal and/or business purposes and will be accessible by our employees for or in relation to any of the purposes stated in Section B above, and will be retained and/or processed by any Third Party Service Providers engaged by us for or in relation to any of the purposes stated in Section B above.
We will take reasonable efforts to ensure that your Personal Data is accurate and complete, if your Personal Data is likely to be used by 11INFO to make a decision that affects you, or disclosed to another organization. However, this means that you must also update us of any changes in your Personal Data that you had initially provided us. We are not responsible for relying on inaccurate or incomplete Personal Data arising if you fail to update us of changes in your Personal Data that you had initially provided us with.
You have the right to request from us Personal Data about you held by 11INFO. If you wish to access, update or otherwise change or remove any information that you provide to us, please contact our Data Protection Officer at the email address specified at Section I below. Any access request may be subject to a fee to meet our cost in providing you with Personal Data about you held by 11INFO. Such access request fees will be notified to and paid by you before we proceed with providing you the relevant information requested.
In exceptional circumstances, 11INFO may deny you access to your Personal Data but, to the extent possible under applicable laws, we will provide you with an explanation of the reason(s) why we are doing so.
To safeguard your Personal Data, all electronic storage and transmission of personal data are secured with the appropriate security technologies. We have reasonable security arrangements to ensure that your Personal Data is adequately protected and secured from any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your Personal Data. However, we cannot assume responsibility for any unauthorized use of your Personal Data by third parties which are wholly attributable to factors beyond our control.
We also have in place measures that ensure that your Personal Data in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which that Personal Data was collected is no longer being served by the retention of such Personal Data; and (ii) retention is no longer necessary for any other legal or business purposes.
You have the right to ask us not to process your Personal Data for marketing purposes. We will inform you and obtain your consent before we use your Personal Data for such purposes or if we intend to disclose your Personal Data to any third party for such purposes. You can exercise your right to opt out of such processing by marking on the relevant forms we used to collect your data.
Even after you have given us your consent for your Personal Data to be used for marketing purposes, you may, at any time thereafter, withdraw your consent by contacting us at email address specified at Section I below.
11INFO cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided 11INFO with Personal Data without parental or guardian consent, the parent or guardian should contact 11INFO to remove the relevant Personal Data and unsubscribe the minor.
This policy was last modified on 1st Januray 2019.
Write in: Thailand Office, 9/3 Soi Ratchadapisek 18 Ratchadapisek Rd., Huay Kwang, Bangkok 10310, Thailand
Please give us a reasonable amount of time to attend to your request as we may, at times, receive large volumes of email request of varying nature.
Please note that if your Personal Data has been provided to us by a third party (e.g. a referrer), you should contact that organization or individual to make such queries, complaints, and access and correction request to 11INFO on your behalf.