FREQUENTLY ASKED QUESTIONS
  • What if I forgot my password?

    No problem ! If you forget your password, on Login window, search for the text/url "Forgot password?", and add your email address. An email will be send to your account email to recover your password.
  • Can I allow someone else to use my login?

    Yes, this is your choice. However, please be aware that you are responsible for any action happening in your account.
  • Can I cancel my reservation ?

    Yes, if your reservation still active. But be aware that if it's under cancellation policy, cancellation charge could be apply or no refund. We suggest to read the cancellation policy terms before proceed booking.
  • Who should I contact about my account ?

    Please send us directly a email to ttops@tourtourist.com and we will get back to you as soon as possible within 24 hours.
  • How can I pay my reservation ?

    You can pay for all your reservations services on TourTourist.com via Mastercard, Visa or Amex credit card only.
  • How do I know that my reservation is confirmed or not?

    Just after your successful payment via credit card on TourTourist.com, you will be redirect to "My Booking" page where you can print out your reservation voucher. However, if your email it's correct, TourTourist.com will also send you a booking confirmation email voucher.
  • How long in advance can I make a reservation?

    We advise you to make a reservation few months in advance to get benefits of potential discount and to not get disappointed on the last minute booking that couldn't be available or more expensive. However, you will have to remember that you have made the reservation!!!
  • COVID-19, Will there be any changes to TourTourist’s support hours?

    Our number one goal is to stand by your side through this unknown time. Our Support team will continue to be available 24/7 and TourTourist will continue operating normal hours.
  • COVID-19, Where is the best place to find information and resources?

    If you aren’t already, follow our social media accounts for additional information. We’ll be posting about ways you can manage your Dashboard as well as resources to manage your business - Instagram > - Facebook > https://www.facebook.com/tourtouristcom - Twitter - LinkedIn > https://www.linkedin.com/company/11-infotech-system-co--ltd-/ - Youtube > https://www.youtube.com/channel/UCrHrVJS_A3K0iyrYNJaRcXA?view_as=subscriber
  • COVID -19, Due to the current situation related to the virus, need to change plan?

    We understand you may need to change your plans. Whether you’re on a trip right now, planning one in the near or distant future, or thinking about canceling, our customer service team is available to help you anytime.
  • COVID-19, Bookings impacted by COVID-19?

    However, given the health and safety risks of COVID-19, we’ll be offering full refunds on all impacted bookings with these cancellation policies, for travel occurring through April 30, 2020. Under the current circumstances, travelers with bookings cancellation policies may cancel for a full refund.
  • COVID-19, How can I protect myself while travelling internationally?

    The World Health Organization's standard recommendation is to reduce exposure to and transmission of a range of illnesses by improved hand and respiratory hygiene, and safe food practices: > Frequently clean hands by using alcohol-based hand rub or soap and water. > When coughing and sneezing, cover your mouth and nose with flexed elbow or tissue, throw tissues away immediately and wash hands. > Avoid close contact with anyone who has fever and cough. > If you have fever, cough and difficulty breathing seek medical care early and share previous travel history with your health care provider. > When visiting live markets in areas currently experiencing cases of novel coronavirus, avoid direct unprotected contact with live animals and surfaces in contact with animals. > The consumption of raw or under-cooked animal products should be avoided. Raw meat, milk or animal organs should be handled with care, to avoid cross-contamination with uncooked foods, as per good food safety practices.
  • COVID-19, What can i expect when departing other countries?

    Some countries are conducting exit screening for all passengers leaving their country. Before being permitted to board a departing flight, you may have your temperature taken and be asked questions about your travel history and health.
  • COVID-19, What is the Basic protective measures against the new coronavirus?

    Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority. Most people who become infected experience mild illness and recover, but it can be more severe for others. Take care of your health and protect others by doing the following: > Wash your hands frequently. Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water. >> Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands. > Avoid touching eyes, nose and mouth. >> Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick. > Practice respiratory hygiene. Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. >> Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19. > If you have fever, cough and difficulty breathing, seek medical care early. Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority. >> Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections. > Stay informed and follow advice given by your healthcare provider. Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19. >> Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.
  • COVID-19, What should I do before booking ?

    To limit the spread of the coronavirus, attractions may be closed or have partial closures. Please consult government travel advisories before booking. The WHO is closely monitoring the coronavirus and more information can be found at [ https://www.who.int/emergencies/diseases/novel-coronavirus-2019 ].